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Privacy Policy

The Grand Appeal’s and Gromit Unleashed Shop (Wallace & Gromit’s Children’s Foundation) Privacy Promise

Nicola Masters 

Director 

Wallace & Gromit’s Children’s Foundation Privacy Statement 

The Grand Appeal, Cots for Tots, and Wallace & Gromit’s Children’s Charity are working names of Wallace & Gromit’s Children’s Foundation. Gromit Unleashed is a trading name of Cracking Enterprises Ltd, which is a wholly owned subsidiary by Wallace & Gromit’s Children’s Foundation. 

Our privacy promise tells you how we treat your data and what happens to it.  

We understand how important your data is. As such, we will always be transparent, explaining clearly what data we collect about you and why. We will only collect data to: 

Choice 

It’s up to you how you want us to use your data; you can get in touch with us at any time and request we change or remove your data.  

You can raise any concerns you have by writing to us at data@grandappeal.org.uk or calling 0117 927 3888 

Trust 

Your trust is very important to us. So, we’re committed to keeping your data safe and secure and promise never to sell your personal details to anyone. We will never keep your personal data longer than we need too. 

The Grand Appeal and Gromit Unleashed Privacy Policy 

The Grand Appeal, Cots for Tots, and Wallace & Gromit’s Children’s Charity are working names of Wallace & Gromit’s Children’s Foundation. Gromit Unleashed is a trading name of Cracking Enterprises Ltd which is a wholly owned subsidiary by Wallace & Gromit’s Children’s Foundation. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website. 

Topics 

Wallace & Gromit’s Children’s Foundation collects the following data:

  • Personal identification information (name, email address, phone number, etc.)
  • Your tax details if you consent to us claiming gift aid on your donations
  • Media such as photographs or videos of supporters, event participants, staff and service users
  • Special category data and criminal offences, including health details for family accommodation applicants
  • Special category health data and criminal offence data for employees and volunteers
  • Special category data of trustees of trusts and foundations, where they have shared that information, and it is relevant to the aims of the trust or foundation

You directly provide Wallace & Gromit’s Children’s Foundation with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Sign up for our online newsletter.
  • Interact with members of staff via email, SMS, post, or over the phone.
  • Apply to work or volunteer with us.
  • Make a donation to support The Grand Appeal, Bristol Children’s Hospital, St Michael’s Neonatal Intensive Care Unit or Wallace & Gromit’s Children’s Charity.
  • Submit a web form including enquiries and events registration.
  • Use or view our website via your browser’s cookies.
  • Register for a free Will via Farewill.
  • Complete an admissions form for our family accommodation.

We may also collect and process publicly accessible data where it furthers the aims and objectives of the charity.

Our organisation may also receive your data indirectly from the following sources:

  • JustGiving – a fundraising page system
  • Givewheel – a fundraising page system
  • Shopify – an ecommerce platform
  • Shopify payments and PayPal – a payment platform
  • Enthuse – an event registration and fundraising system
  • Unity lottery – payroll lottery
  • Mailchimp – an email newsletter system
  • Much Loved– a fundraising page system
  • GoFundMe – a fundraising page system
  • Donr – a fundraising page system
  • Tiltify – a fundraising page system
  • Facebook – a social media fundraising system
  • Echo Mailing – a mailing house, we receive information from Echo to say you are no longer at an address
  • eBay – when you select the payment of your sales to be given as a donation to The Grand Appeal
  • Simpsons Solicitors – we will receive your personal details related to your legacies and will.
  • People’s Fundraising – we will receive your data related to raffles

Wallace & Gromit’s Children’s Foundation collect your data so that we can:

  • Process your order and manage your account.
    Email/Mail you with updates on the charity, our beneficiaries, events, products, and services we think you might like.
  • Understand more about how you and other supporters want to interact with and support the charity.
  • Process your application for our family accommodation.
  • Process volunteering and career applications.

The Grand Appeal, Cots for Tots, The Gromit Unleashed Shop, and Wallace & Gromit’s Children’s Foundation may share your data with carefully selected partners or organisations if we are satisfied that we have a legitimate business interest to do so or if you have given your consent. We share data with our partner companies so that we may offer the best service we can.

These include:

  • Echo mailing – to allow us to contact you via mail
  • Mailchimp – to allow us to contact you via email
  • Blackbaud – Blackbaud host our database system called Raiser’s Edge. We store your information securely here, so we can look after you during your time supporting us.
  • Other organisations within our foundation
  • Cracking Enterprises – our trading subsidiary
  • The ICO or charity commission
  • Any auditors that are engaged by the organisation, or organisations giving legal or accountancy advice
  • Any involved parties in the case of a merger
  • Our external press agency
  • Other carefully selected partners or organisations e.g. event partners to market future events, journalists and creative agencies

Wallace & Gromit’s Children’s Foundation securely stores your data in a number of locations. We use Raiser’s Edge by Blackbaud as our supporter database to ensure we can contact you, steward you through your fundraising and look after you when using our services. We safeguard this information in a number of ways, including password protection, limiting access and encryption.

We may, from time to time, hold personal data internally on Microsoft SharePoint, our remote servers, or transfer via email. We safeguard this information through password protecting access, multifactor authentication, HTTPS access and encryption.

Wallace & Gromit’s Children’s Foundation will keep your personal data for six years from our last interaction. Once this time period has expired, we will delete your data by removing your data from our supporter database.

Wallace & Gromit’s Children’s Foundation will keep personal data gathered through its recruitment processes for six years from our last interaction if you are successful and six months if you are not. Once this time period has expired, we will delete your data by removing it from our systems.

Wallace & Gromit’s Children’s Foundation will keep any special category data we hold for three years from our last interaction. Once this time period has expired, we will delete your data by removing it from our supporter database.

Wallace & Gromit’s Children’s Foundation will keep records of your donations for six years from our last interaction. Once this time period has expired, we will delete your data by removing it from our supporter database.

Wallace & Gromit’s Children’s Foundation will keep records of your purchases for six years. Once this time period has expired, we will delete your data by removing it from our eCommerce system.

Wallace & Gromit’s Children’s Foundation will keep records of your volunteering application for six years. Once this time period has expired, we will delete your data by removing it from our systems.

We collect and process special category data and criminal offences in some situations. We will only do this subject to recording the condition for processing we rely on in the Data Protection Act 2018 (DPA 2018); the lawful basis for our processing, and whether we retain and erase the personal data in accordance with our policy document.

The Grand Appeal and The Gromit Unleashed Shop would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop The Grand Appeal and The Gromit Unleashed Shop from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email data@grandappeal.org.uk

In order to bring our campaigns and activity to life through our marketing and communications, we collect photographs and videos of families, staff, event participants and supporters.

Media will be kept in accordance with General Data Protection Regulation (GDPR) and other laws. Media over three years old will not be used without your further consent.

We may also share photographs and videos with carefully selected partners or organisations if we are satisfied that we have a legitimate business interest to do so or if you have given your consent.

If you no longer wish these to be used for marketing purposes, please email data@grandappeal.org.uk

To raise awareness, The Grand Appeal, Cots for Tots, The Gromit Unleashed Shop, and Wallace & Gromit’s Children’s Foundation share case studies from families and supporters.

This could include details about a child’s health. All details and contact details are stored securely and personal or contact details will never be publicly disclosed.

Data will be kept in accordance with General Data Protection Regulation (GDPR) and other laws. Data and media over three years old will not be used without your further consent.

If you no longer wish your data to be stored, please email data@grandappeal.org.uk

The Grand Appeal, Cots for Tots, and Wallace & Gromit’s Children’s Charity are working names of Wallace & Gromit’s Children’s Foundation. Gromit Unleashed is a trading name of Cracking Enterprises Ltd which is a wholly owned subsidiary by Wallace & Gromit’s Children’s Foundation. We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data under certain conditions.

The right to object to processing
– You have the right to object to processing of your personal data under certain conditions.

The right to data portability – You have the right to request the transfer of data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please email data@grandappeal.org.uk

Call us on 0117 927 3888

Or write to us: The Grand Appeal, 30-32 Upper Maudlin St, Bristol BS2 8DJ

Our organisation uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies. However, our website uses:

Functionality – Our organisation uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.

Analytics – Our organisation uses these cookies to understand our supporter’s use of the website to ensure we make our website user-friendly.

Advertising – Our organisation uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our organisation sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

We use Meta (Facebook and Instagram) targeting cookies also known as ‘Facebook Pixel’ to deliver adverts to people who have visited or interacted with our website.

 

How to manage cookies

You can set your browser not to accept cookies, and allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Wallace & Gromit’s Children’s Foundation website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Wallace & Gromit’s Children’s Foundation keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated in Feburary 2024.

If you have any questions about our organisation privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at data@grandappeal.org.uk

Call us on 0117 927 3888

Or write to us: The Grand Appeal, 30-32 Upper Maudlin St, Bristol BS2 8DJ

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

 

 

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