We collect personal information about you when you interact with us, register with us, enquire about our activities, make a donation, participate in an event, buy from our shops, apply to work or volunteer with us, visit our website or otherwise provide us with your personal information.
We may also receive information about you from third parties that we work with, for example JustGiving, Shopify, or eBay, where you have consented to them sending us your information.
Personal information we collect about you may include your name, postal address, email address, phone numbers, date of birth, credit or debit card details, and whether you are a tax payer so that we can claim Gift Aid.
We also collect information about how our website is used and track which pages users visit when they follow links in our emails. We use this information to monitor and improve our website, services and activities e.g. to personalise website presentation or to see which services or events are of most interest. Where possible we use anonymous or aggregated data that does not identify individuals. See further information about cookies below.
We use the personal information collected from users for a number of purposes, including:
- to provide you with services, products or information you have requested;
- to provide further information about our work, services, activities or products;
- to process donations or payments we have received from you;
- to further our charitable aims, including for fundraising activities;
- to fulfill sales made online or through our shops;
- to invite voluntary participation in research or surveys;
- to register, administer and personalise online accounts;
- to register and administer your participation in events for which you have registered;
- to analyse and improve our work, services, activities, products or information (including our website) or for our internal records;
- to use IP addresses and monitor website use to identify locations, block disruptive use, record website traffic or personalise the way information is presented to you;
- for administration purposes (e.g. contact about an event you have registered for);
- to process your application for a job or volunteer role with us; and
- for fraud prevention, credit risk reduction or otherwise as required by law or regulation.
We may analyse your data for research purposes to improve our services, or to try to understand your preferences in order to contact you in the most appropriate and relevant way.
When you use our secure online donation or payment pages you will be directed to a specialist supplier company, who will receive your credit card number and contact information to process the transaction. We do not retain your credit or debit card details.
It is important that we keep your personal information up to date. You can contact us at any time if your circumstances change.
It is your choice whether and how you receive information from us about our work, fundraising and ways you get involved. We may use your contact details and personal preferences which you have told us about, which we have derived from cookies or which we have inferred from your service usage or market research about your profile. You can stop receiving emails by clicking on the “unsubscribe” link in our marketing emails.
You can update your contact preferences at any time by contacting [email protected] or 0117 9273888
We will not use your details for marketing purposes if you tell us not to, however, we will retain your details on our suppression lists to help ensure that we do not contact you.
We will never sell your data to any third party. We will not share your details with other charities for marketing purposes. In order to carry out our work we may need to pass your details to service companies who are authorised to act on our behalf. Where we use third parties, we require them to adhere to appropriate controls to protect personal information.
The Grand Appeal is committed to keeping your personal information safe and secure and we have security policies and technical measures in place to help protect your information.
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, The Grand Appeal cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Cookie Name Purpose Additional information
The following cookies are used to collect information about how visitors use our site: Google Analytics _utma, utmb, utmc, utmz. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from to the site and the pages they visited. Click here for an overview of privacy at Google
Most web browsers give users some control of cookies through browser settings. To find out more about cookies visit www.allaboutcookies.org
You have the right to ask us for a copy of the personal information we hold about you or ask us to change it if you think it is wrong. If you are unhappy with our use of your personal data, you have the right to complain to the Information Commissioner’s Office . We would encourage you to contact us in the first instance so we can attempt to resolve any concerns.
This policy only applies to The Grand Appeal and its subsidiary companies, so when you go through to our partner companies (e.g. to donate or pay in the shop) please read their own privacy policies.
Reproduction of part or all of the contents of this website is prohibited. No part of this website including images, text and logos may be copied, stored in a retrieval system, or transmitted in any form or by any means without the prior written permission of The Grand Appeal.
The Grand Appeal accepts no responsibility or liability for errors and/or omissions contained within this website and use of the site is purely at your own risk.
Links to other sites from the pages of this website are for information only and The Grand Appeal accepts no responsibility for any material on any third party website which is linked from or to this website.
® The Grand Appeal. Registered Charity No. 1043603 ©™ Aardman/Wallace & Gromit Ltd 2018